盒马回应“误送水仙球致顾客入院”：赔偿金额分歧较大未谈拢

\u003cdiv class=\"rich_media_content\"\u003e\u003c!--NO_AD_ERROR_2--\u003e\u003cp\u003e近日，有消费者反映在盒马鲜生订购鲜百合，收货后却发现为\u003c!--VERTICAL_CARD_BEGIN_0--\u003e水仙球\u003c!--VERTICAL_CARD_END_0--\u003e，食用后出现呕吐、腹痛等中毒症状，事件引发关注。1月28日，盒马方面回复南都N视频记者称，已第一时间联系顾客，同时成立专项小组全程跟进并制定补偿方案。“目前，因双方对赔偿方案仍有较大分歧，相关事宜仍在协商中。”\u003c/p\u003e\u003cp\u003e\u003c!--IMG_0--\u003e\u003c/p\u003e\u003cp class=\"nd-element J_ndimg_h5\" style=\"line-height: 24px; margin: 10px 0px 0px; padding: 0px\"\u003e\u003cspan style=\"color: rgb(141, 141, 141)\"\u003e\u003cspan style=\"font-size: 16px\"\u003e盒马鲜百合产品。\u003c/span\u003e\u003c/span\u003e\u003c/p\u003e\u003cp\u003e此前，有网友在社交平台发帖称，其在\u003c!--SECURE_LINK_BEGIN_0--\u003e盒马鲜生\u003c!--SECURE_LINK_END_0--\u003eApp下单鲜百合用以煮水。随后，其母亲代收商品，将误配送的水仙球当成百合煮成水喝，食用后其孩子和母亲均送院治疗。 \u003c!--NO_AD_0--\u003e\u003c!--EOP_0--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_0--\u003e\u003cp\u003e1月28日，盒马方面就此事回复南都记者称，“我们第一时间联系顾客，了解到顾客于2日晚送医、3日已出院，随即成立专项小组全程跟进并制定补偿方案。”据透露，目前，因双方对赔偿方案仍有较大分歧，相关事宜仍在协商中。\u003c!--NO_AD_1--\u003e\u003c!--EOP_1--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_1--\u003e\u003cp\u003e盒马方面解释，初步调查，系拣货过程中将同时段另一订单的水仙种球误放入该顾客包裹中。“公司将积极配合相关部门依法依规承担相应责任。同时已对相关流程进行整改，避免类似情况发生。我们再次向受影响的顾客表示最诚挚的歉意。”\u003c!--NO_AD_2--\u003e\u003c!--EOP_2--\u003e\u003c!--NO_AD_3--\u003e\u003c!--EOP_3--\u003e\u003c!--NO_AD_4--\u003e\u003c!--EOP_4--\u003e\u003c/p\u003e\u003c!--PARAGRAPH_4--\u003e\u003c!--PARAGRAPH_3--\u003e\u003c!--PARAGRAPH_2--\u003e\u003cp\u003e采写：南都N视频记者林诗妍彭雨欣\u003c/p\u003e\u003cdiv type=\"x-list_link\" class=\"qqnews_list_link\" style=\"background-color: rgb(247, 247, 247); 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